Calling an accident advice helpline is the best way to get answers to all your claims-related questions quickly. In the comfort of your own home, you can speak with a highly trained and experienced claims advisor about your accident, and get answers to the following questions:

Injury Claim

  • Am I eligible for compensation?
  • How much compensation could I be entitled to?
  • How long does the claims process usually take?
  • Can I make a claim based on my circumstances?

In fact, you can get answers to any questions you have, providing you share with your claims advisor information about your accident and injuries. To find out more about injury claims, visit

Getting the most from your call

It is important to remember that a claims advisor can only provide advice to you based on what they know. Because of this, you must provide to your advisor as much information about your accident as possible. Your advisor needs to know:

  1. When your accident happened: This is to that they can establish as Date of Limitation. You only have three years from this date to make a claim, after which your claim will be statute-barred under the Limitation Act 1980.
  2. How your accident happened: The claims advisor needs to know this, so that your level of liability can be established. To have a claim, you cannot be wholly responsible for the accident in which you sustained your injuries.
  3. Details about your injuries: The claims advisor needs to know details about your injuries, such as what they are and where they are, so that they can provide to you and estimated pay-out. However, if this information is a little too personal, then you do not have to provide it, or you can request an advisor of the same sex.

With this information, a claims advisor will be able to answer most of your claims-related questions, although they may also need to know your age and profession, to give you a more accurate estimated payout figure for your accident.

Will I be under any obligation to make a claim?

No. Accident helplines are provided in confidence, so at no stage of your call should you feel pressured into making a claim, or agreeing to anything that you shouldn’t have to. However, should you wish to make a claim, then you can escalate your enquiry in-house, since helplines are usually operated by law firms. However, at this stage, you should still perform some research into the law firm, to make sure that they are the right people to process your claim. It is also important to make sure that the law firm is legitimate, and for this you can check their credentials with the Solicitors Regulation Authority.